The Impact of Emotional Intelligence on Organizational Citizenship Behavior-An Applied Study at the University of Benghazi in Libya

Abstract

The study aimed to identify the effect of emotional intelligence (self-awareness, self-motivation, self-control, empathy) on organizational citizenship behavior (altruism, courtesy, voluntary participation, sportsmanship, civilized behavior) at the University of Benghazi in Libya. The study community consisted of all managers at the University of Benghazi in Libya, numbering (347) individuals. Due to the small size of the study community, they were all taken using the comprehensive survey method, and (347) questionnaires were distributed to the study community (senior and middle management at the University of Benghazi in Libya), and (324) questionnaires were retrieved, and (6) questionnaires were excluded for being invalid, and (318) valid questionnaires were used for statistical analysis at a rate of (91.6%). The study reached a number of results, the most important of which was the existence of a statistically significant effect of emotional intelligence in its combined dimensions on organizational citizenship behavior in its combined dimensions at the University of Benghazi in Libya. In light of these results, the study recommended a number of recommendations, the most important of which is developing ongoing training programs to improve employees’ emotional intelligence skills, especially in dimensions such as self-motivation and self-awareness.