Business Series

The Effect of Applying Health Care Accreditation Standards on Achieving Service Quality at University Hospitals

2024-09-11T11:23:51+02:00

The study aimed to identify the effect of applying health care accreditation standards on its dimensions (patient rights, diagnostic services, medication management and safety, infection control, and leadership) on achieving the quality of health service at Jordanian university hospitals. To achieve the objectives of the study, a questionnaire was prepared and distributed to the study sample which included directors, their assistants, department heads, and administrative supervisors at Jordanian university hospitals, who numbered (157) members. The study used the descriptive analytical method, and the data was collected and analyzed, and hypotheses were tested using analysis of the Statistical Program for the Social Sciences (SPSS V.26). The study reached several results, most notably is the presence of an impact of patient rights, medication management and safety, as well as infection control, and leadership on achieving service quality at Jordanian university hospitals. One of the most prominent recommendations of the study is to emphasize the importance of applying accreditation standards, to emphasize the importance of continuous improvement and keeping pace with scientific development so that safety is achieved, medical errors are reduced, and the speed of completion becomes a basic goal that is reflected on the quality of health services.

Components of Working Capital Management and Its Impact on Profitability: An Applied Study on Basic Materials Companies Listed in the Saudi Stock Market

2024-09-11T11:31:59+02:00

The study aimed at investigating the impact of working capital management components (Period Collection Average, Period Conversion Inventory, Period Payables Average and Cycle Conversion Cash) on the profitability of basic materials companies listed on the Saudi Exchange market measured by return on assets for the period (2013-2022). Using a sample of (24) companies by using the cross-sectional data model (panel data), specifically the fixed effects model, the study reached the following results: there is an inverse effect for the variable of period collection average, period conversion inventory, period payables average and cycle conversion cash on the profitability of basic materials companies. The study represents an addition to the literature in terms of knowledge of the role of working capital management in achieving corporate profitability. The study recommends that the management of basic materials companies should pay attention to working capital management by reducing the period of keeping it in inventory, reducing the period of collection of accounts receivable and increasing ayables period for the positive impact it has on the profitability of companies.

The Assessment of Organizational Silence of Both Types (Defensiveness- Compliance) among Administrative Workers at Kuwait University , and its Relationship to the Spread of Job Burnout, Weak Organizational Commitment and Poor Job Performance among them.

2024-09-11T11:36:26+02:00

This study aimed to identify the reality of organizational silence of both types (defensiveness - compliance) among administrative workers at Kuwait University, and its relationship to the spread of job burnout, weak organizational commitment, and poor job performance among them. To achieve the objectives of the study, the descriptive analytical approach and the questionnaire were used as a tool for collecting data, from the study sample which consisted of (194) administrative workers at Kuwait University. The results of the study concluded that defensive organizational silence exists to a low degree among employees, while acquiescent silence exists to a moderate degree. It also showed a low degree of presence of the negatives that were surveyed to the extent its presence among administrative workers at Kuwait University, represented by the following: job burnout, weak organizational commitment, and weak job performance. The results also concluded that there are statistically significant differences at the level of significance (α ≤ 0.05) between the responses of the sample members about the reality of the presence of organizational silence of both types (Defensiveness - Compliance) among administrative workers at Kuwait University, which is attributed to the gender variable, in favor of female workers, while it was found that there were no statistically significant differences attributed to the nationality variable, and the number of years of experience, and it was also shown that there were statistically significant differences at the significance level (α ≤ 0.05) between the responses of the sample members regarding the prevalence of job burnout, weak organizational commitment, and weak job performance among administrative workers at Kuwait University, which is attributed to the gender variable in favor of female workers, while it was found that there are no statistically significant differences attributed to the nationality variable, the number of years of experience. Finally, it was shown that there is a significant correlation at the level of significance (α ≤ 0.05) between both types of organizational silence (defensiveness - compliance) among administrative workers at Kuwait University on the one hand, and between job burnout and weak organizational commitment on the other hand. The study also recommended the need for the university administration to pay attention to encouraging employees to submit innovative ideas and proposals, and to find mechanisms that guarantee all employees to present their opinions and suggestions without any fear or deterrent of any punishment or negative reaction from the administration, and to focus on holding workshops between the various administrative levels at the university to listen to employees’ opinions and suggestions freely and transparently.

The Attitudes of Faculty Members at King Khalid University towards Hybrid Work

2024-09-11T11:41:22+02:00

The main objective of this study is to identify the attitudes of faculty members at King Khalid University towards hybrid work, and to identify the differences in the viewpoints of faculty members according to demographic variables. A questionnaire was designed to collect information from the research sample numbering (206) members. The results showed that the faculty members’ attitudes toward hybrid work were not positive in three dimensions of hybrid work, which are (Workloads, social relations, and communications), while they were positive with regard to the work environment dimension. At the scale level as a whole, they were not positive. The results also showed that there were statistically significant differences at a significance level (α=0.05) in the opinions of faculty members according to all demographic variables, and in the overall dimensions of hybrid work.