Performance of the Supply Chain in Operational Excellence: A Field Study in Jordanian Pharmaceutical Companies

Abstract

This study aims to identify the role of supply chain performance dimensions (cost, flexibility, delivery, and responsiveness) in achieving operational excellence dimensions (leadership excellence, product excellence, employee excellence, organizational culture excellence, and strategic excellence) in Jordanian pharmaceutical companies. The study population includes all senior and middle managers (1016 employees) in (22) pharmaceutical companies in Amman. A stratified random proportional sample was used to represent the study population. The descriptive analytical approach was used to achieve the study objectives and test its hypotheses. A questionnaire was used as the main tool for data collection, consisting of (45) items. Several statistical methods were used, including arithmetic means, standard deviations, multiple regression analysis, and the (SPSS.V.25) statistical package. After analyzing the study data and hypotheses, the study reached several results, the most important of which are: The overall performance index of supply chain performance was high to moderate. The level of operational excellence was also high. The study showed that there is an effect of supply chain performance dimensions (flexibility, delivery, and responsiveness) on operational excellence at a significance level of (α ≤ 0.05) in Jordanian pharmaceutical companies. The study recommended the need to build a positive work environment that depends on respect, appreciation, and cooperation by Jordanian pharmaceutical companies, which contributes to raising employees' morale and productivity, and reflects on achieving operational excellence and enhancing its position in the local and global market.