The Impact of Information Technology Systems on Improving the Banking Performance Matrix of Jordanian Commercial Banks

Abstract

This study aimed to measure the impact of information technology on improving the banking performance matrix of Jordanian commercial banks. The study sample consisted of Jordanian commercial banks for the period (2009-2019). The results showed that banks that have many electronic services have the ability to attract deposits, in addition to allowing diversity in the request for services by customers. The results also showed that there is a positive effect of the number of ATMs that lead to an increase in return on assets, return on equity and earnings per share. The study recommended the need to use information technology in order to attract new customers, which increases the size of their deposit base, and the need to encourage banks to increase the number of ATMs in public places for its impact on improving performance.