The Degree of Satisfaction of Hashemite University Students with the Integration of Technology in University Education and Student Services
DOI:
https://doi.org/10.59759/educational.v4i3.1454Keywords:
Technology, Higher Education, Students' ServicesAbstract
This study aims to measure the satisfaction of students at the Hashemite University with the use of technology in university education and student services. The study employed the descriptive-analytical approach, and used questionnaire which was distributed to a sample of students. The results indicated a high level of students' satisfaction with the use of technology in both education and student services, with overall means of 3.93 and 3.81, respectively. No statistically significant differences were found based on gender, college, nor academic level. The study recommended developing training programs to enhance students’ technological skills, improving students' services to meet their academic and social needs, and achieving better educational outcomes, thereby enhancing the overall university learning experience.
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References
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References
- Afshari, M. (2008). School leadership and information and communication technology, The Turkish Onlne Journal for Educational Technology, 7(4), 82-89.
- Aldiabat, K., Gharaibeh, M., & AlQudah, N. (2024). Assessment of Student Satisfaction with E-learning in Jordan Using TAM and UTAUT as a Mediator for Synchronous and Asynchronous Learning. JOIV: International Journal on Informatics Visualization, 8(3), 1361–1369.
- Altbach, P. G., Reisberg, L., & Rumbley, L. E. (2009). Trends in global higher education: Tracking an academic revolution. UNESCO.
- Axios. (2019, September 21). How a chatbot boosted graduation rates at Georgia State. https://www.axios.com/2019/09/21/chatbot-colleges-academic-performance
- Azzahra, D. R., & Iswahyudi, I. (2024). Determinants of satisfaction’s students using e-learning platform: The technology acceptance model approach. ResearchGate. https://www.researchgate.net/publication/389897588
- Ciobanu, A. (2013). The role of student services in the improving of student experience in higher education. Procedia - Social and Behavioral Sciences, 92, 169–173. https://doi.org/10.1016/j.sbspro.2013.08.654ScienceDirect+1ResearchGate+1
- Dixson, M. D. (2010). Creating effective student engagement in online courses: What do students find engaging? Journal of the Scholarship of Teaching and Learning, 10(2), 1–13. https://www.researchgate.net/publication/48516033
- EDUCAUSE. (2022). 2022 Students and technology report: Rebalancing the student experience. https://library.educause.edu/resources/2022/10/2022-students-and-technology-report-rebalancing-the-student-experience
- Haubane, C. (2015). Elabrate the effect of using computers in teaching family science for third year education students (Basic level) at the Sudan University science and technology, Journal of Educational Sciences, 16(4), 2210-2220.
- Humaidi, A. J., Balhareth, A., & Subahi, N. (2024). Exploring university students’ self-directed learning and technology acceptance in the post-pandemic era. Smart Learning Environments, 11(1), 1–19. https://link.springer.com/article/10.1007/s44217-024-00195-7
- Jisc. (2017). Student digital experience tracker 2017: The voice of 22,000 UK learners. https://repository.jisc.ac.uk/6662/1/Jiscdigitalstudenttracker2017.pdf
- Komives, S. R., & Woodard, D. B. (Eds.). (2003). Student services: A handbook for the profession (4th ed.). Jossey-Bass.
- Kusumo, D., Harjanto, D., & Sari, R. (2024). The role of technology integration in higher education: Enhancing student engagement and academic performance. Journal of Educational Technology & Research, 42(3), 135-150.
- Lestari, H. S., & Miswan, M. (2022). The effect of marketing mix of educational services and image formation on student decisions to choose private universities in Bandung. Jurnal Penelitian Ilmu Ekonomi, 12(4), 302-312. https://doi.org/10.30741/wiga.v12i4.909
- Masa’deh, R., Almajali, D., Alrowwad, A., Alkhawaldeh, R., Khwaldeh, S., & Obeidat, B. (2023). Evaluation of factors affecting university students' satisfaction with e-learning systems used during Covid-19 crisis: A field study in Jordanian higher education institutions. International Journal of Data and Network Science, 7(1), 199–214.
- Roblyer, M. D., & Hughes, J. E. (2018). Integrating educational technology into teaching (8th ed.). Pearson.
- Roblyer, M. D., & Hughes, J. E. (2019). Integrating educational technology into teaching (8th ed.). Pearson.
- Siragusa, L., Dixon, K. C., & Dixon, R. (2007). Designing quality e-learning environments in higher education. In ICT: Providing choices for learners and learning (pp. 923–935). Proceedings ascilite Singapore 2007. https://www.ascilite.org/conferences/singapore07/procs/siragusa.pdf
