The impact of artificial intelligence on the development of the principle of regular and steady smooth running of public services. A comparative study (Jordan, France)

Abstract

Artificial intelligence is one of the most significant transformations that has enabled administration to perform its duties quickly, easily, and accurately. This has led to a complete transformation of the responsibilities it bears in managing and operating public facilities. This has been transformed from a simple, traditional form to a modern one through the use of AI-based tools and algorithms. This has simplified administration tasks. As a result, decision-making capabilities have been enhanced and new capabilities have been unleashed, which in turn contribute to preserving the most important principle of administrative law: the principle of the smooth and steady functioning of public facilities.

This has prompted researchers to study the importance of the impact of this controversial technological revolution on the future of public facilities management and its impact on the development of public services provided to the public. This requires reshaping the roles and practices of professionals in this field within the newly created environment, with the aim of maximizing the benefits of the services provided by public facilities with ease and convenience, ensuring they are not hindered. On the contrary, this requires bringing them to the highest levels of professionalism and accuracy, ensuring the advancement of these services to the point of satisfying the needs of beneficiaries and achieving the public interest for which these facilities were created.

The primary role of this development, including but not limited to digital transformation, is in providing these services, or what is known as smart government. This is what all countries strive to achieve, advancing the services they provide to their beneficiaries to the point of luxury. This is in addition to the emergence of what are known as smart administrative contracts, which rely on software and smart systems. This ensures the highest levels of transparency and enhances trust between the parties to this highly sensitive contractual process, as the administration is one of the parties. As a party to public law, its role is fundamentally focused on achieving the public interest through the services provided by the public utilities subject to the contract, which must be managed regularly and steadily to ensure the achievement of this goal. This calls for shedding light on the uses of artificial intelligence in public utilities and its impact on improving the services they provide.