Emotional Intelligence and its Relationship to Psychological Burnout among Yarmouk University Employees
Keywords:Emotional Intelligence, Psychological Burnout, Yarmouk University employees
The study aimed to reveal the level of both the emotional intelligence and the psychological burnout and the relation between them among Yarmouk University employees. The study relied on the correlational descriptive approach. The sample of the study consisted of (340) employees (172 males and 168 females) who were selected by the convenience sampling method in the summer semester of the academic year (2020/2021). In order to achieve the objectives of the study, emotional intelligence scale (Schutte et al., 1998), and the psychological burnout scale (Maslach et al., 1996) were used. The results of the study showed that the level of emotional intelligence among Yarmouk University employees came to high level, while the level of psychological burnout came to low level, and there was a negative statistically significant correlation between them. The results also showed that there were no statistically significant differences in the level of emotional intelligence due to the variable of gender, but there were statistically significant differences due to the experience, in favor of more than 10 years, as well as to the educational level, in favor of graduate studies. The results of the study as well showed that there were statistically significant differences in the level of psychological burnout due to the variable of gender in favor of males, to the experience in favor of 10 years or less, and due to the educational level in favor of a bachelor's degree or less. The study recommended conducting more studies on the issue of psychological burnout with other variables.