Transformations, Applications, and Ethics of the AI-Supported Counseling Process
DOI:
https://doi.org/10.59759/educational.v5i3.2181Keywords:
Counseling Process, Artificial Intelligence, Artificial Intelligence Application, Ethical Standards.Abstract
The twenty-first century is characterized by a growing gap between the need for psychological counseling services and their limited availability, due to a shortage of qualified personnel, high costs, and social stigma. This study, through a narrative literature review of studies and research published between (2022 and 2026), aimed to analyze the impact of artificial intelligence on the counseling process in three themes: the transformation of the counseling process, its applications, and ethical considerations. The results revealed that chatbots, large language models, and digital mental health applications are redefining and expanding the scope of counseling practice, but they are accompanied by ethical challenges related to privacy, algorithmic bias, and the authenticity of the counseling relationship. The study concluded that there is a need to develop hybrid counseling models and renewed ethical frameworks that ensure the human presence of the counselor and the empathy and trust they provide in the counseling process.
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